Complaints Management

Techniville allows a bank to offer operational excellence by providing automated workflows for complaints. Once a complaint is captured, it is automatically routed to back office queues for fulfillment. Complaints module offers the following:

• Complaint and Service request capture with structured entry of details

• Automatic routing and assignment of cases by subject

• Segment and channel driven Service Level Agreements (SLA)

• Escalation of cases after SLA breach

• Configuration driven case process configurator

• Case dashboard and reports